Accessible Information Standard

There is a law for health and social care services.

The law says must give information in a way people with disabilities can understand.

The law is called the Accessible Information Standard.

This helps people with disabilities get the right help and support. It says that organisations, like Optalis, have to:

1. Ask - Check if someone needs help with communication or understanding information.
 

2. Record - Write down what help the person needs. This can be done on a computer or on paper.
 

3. Highlight - Make sure their needs are easy to see in their records.
 

4. Share - Include information about a person’s communication needs when sharing other information about them.
 

5. Act - Make sure people get information which they can use and understand.

When you get a service from Optalis we will:

1. Ask you what support you need

We will ask you when you join our service.

We will also ask you at your review meeting.

We want to know what will help you to communicate better with your support team and other people in your life.

2. We will record what support you need

We will write this in your

• Care and support plan

and/or

• Communication passport

and/or

• Computer record

3. We will make sure the right people know what support you need

Everyone who supports you will be able to see how to best to help you communicate and how to give you information in a way you can understand.

4. We will share information about your communication needs.

When sharing other information about you, we will include how best to support your information and communication needs.

5. We will make sure you get information that you can use and understand.

For example, information in easy read or large print