Working together to support each other and our customers

We pride ourselves on having strong, caring teams that work effectively together to provide a good service to our customers. Our teams often share stories of when a colleague help out in a time of need, whether that’s covering a last minute shift or sharing their skills and knowledge. Sometimes that team spirit extends beyond the service that we work in. We recently heard from Melissa and Ann at Westmead who needed support at a customer’s review meeting. English was not the customer’s or their family’s first language. The customer was in poor health and so it was essential that the team were able to understand from the family how best to support him, as his needs changed.

Hardev Dhanjal from Maidenhead Community Lives stepped in to bridge the language barrier. Melissa said: “We’d like to thank Hardev for his help at the review meeting. He was so professional, softly spoken and explained every little detail to both me and Ann, as well as translating our comments into Punjabi for our customer’s wife to understand.” She continued “This enabled our support team to provide the best service we could to our unwell customer, with the information Hardev was able to get for us.”

Hadvev said, “I enjoy my days at Westmead, as the staff and customers are all so warm and friendly like in all the places I visit for work. This is a very rewarding job and I’m glad I am able to assist.”

Melissa added: “We all like it when Hardev comes over. He has a warm smile, a friendly face and is just an all-round nice guy.”

What a great example of team work.