Build your career at Optalis
Find out more about what it's like to work at Optalis with real-life stories from our team.
There are plenty of opportunities at all levels, whether you want a stable job in friendly environments or to progress and experience various social care settings. Optalis is a great place to work in all our roles, from administrators, support workers, employment coaches, social workers, occupational therapists, to reablement assistants.
Jon joined our Supported Living Services almost 5 years ago. He soon discovered that his previous experience in retail management, particularly multitasking, problem-solving, and having a can-do attitude, translated well into care.
Jon explains, “I started out doing a nursing degree but did not continue down that career path and found myself going into hospitality and then retail work instead, but helping people is something I've always liked and enjoyed doing.”
The communication skills that Jon honed whilst working in hospitality have also been put to good use at Optalis; "I realised that I could adapt my approach to suit different personalities. Sometimes, a strong and direct approach is needed; other times, it is about being caring and nurturing or even throwing in a bit of persuasion—convincing someone with a ‘let’s do this, then we can do that’ approach.”
Over the past few years Jon’s service has grown, “I really enjoyed being part of setting up one of our new services. I could help mould it, and that's when I started really thinking, I could do this as a career rather than just do this as a as a job. I started thinking about whether I could take on more responsibility.”
Jon discussed ways he could develop his skills further with his line manager. He took on more responsibilities including reviewing care plans and carrying out audits. Jon shares. "If I stagnate, the job feels like a chore. But when I'm continuously learning and growing, it stays exciting."
Jon expanded his skills by completing training courses through our employee perks scheme and earning a Level 3 Diploma in Adult Care through training provided by Optalis. Soon after, he advanced to a Senior Support Worker role.
“When I became a senior, I quickly realised I could help the people we support by helping the staff to develop. Optalis gave me the freedom to apply my skills and make decisions. I’ve learned so much from my mistakes, they’ve shaped me into a better leader. Everyone at Optalis is always happy to help, you can always go to another team and ask for information or support.” Jon explains.
After two years, Jon felt it was time to take on his next challenge. He recently moved into the role of Deputy Manager for Optalis Community Living Services. "I'm learning to be more malleable, especially with the new service I’m working in.”
One of his key projects includes setting up a service to support people leaving foster care. Jon’s background growing up in a family who foster has provided a unique insight and influences his approach to supporting others. “My parents have been foster carers for over 30 years, and I’ve always admired how they helped kids who came from difficult situations. Now, with Optalis giving me the opportunity to run a service for young care leavers, I feel like I’m giving back in the same way."
Working hands-on with both people we support and staff, Jon stresses the importance of staying connected to the daily realities of care. "Even as a deputy manager, I'm still hands-on. I believe if you’re working in care, you should be ready to support people directly. It helps build a relationship with the staff, and I can lead by example. Whether it's helping with personal care, helping people we support to prepare their meals, or just working alongside the team, it's a chance to offer guidance and mentorship."
Looking ahead, Jon is excited about his future at Optalis. With aspirations to complete his Level 5 training and eventually pursue a registered manager role, he acknowledges the journey ahead: "I’m not rushing, though. It’s a big step up, and I want to be ready.”
At Optalis you can be part of a team that empowers you to grow, learn, and reach your goals.
Salma explains how she has progressed through a range of roles while working at Wokingham Community Lives Day Services and is now the Deputy Manager.
Salma explained that she started her role as a casual support worker and soon moved into a full-time permanent position.
“The hours worked well with my young family. I liked working with the people we support and found the management and team open-minded and supportive.
Optalis has provided lots of training to help me in my various roles, this included supervision, communication and interview training. We did the Skills for Care Lead to Succeed training, which was very informative.
I worked as a support worker for a few years then moved into more senior roles over time. When the position of Deputy manager came up I chatted about it with my manager, and thought ‘Lets give this a go.’ It’s been a great learning experience and I’m excited to see how I can continue to grow and improve in this role. I’m currently doing my Level 5 management training, funded by Optalis, and my aim is to eventually become a registered manager."
"Having a supportive manager who recognises my potential is incredibly valuable and makes all the difference in my role."
Paige's Journey of professional development
Paige found her passion for working in care, when she first joined Optalis for her work experience placement in college. She found she liked it so much that she began to volunteer on a regular basis and then moved into a paid role as a carer when she finished her course.
“I really enjoyed it and volunteered every Wednesday and weekends. I built a brilliant relationship with the people we support and the team. It's like a big family. It felt right.”
Later, Paige took the opportunity to work in another Optalis service, supporting people with learning disabilities at the day service (Community Lives). Paige explained
“I learnt a lot working in the day service: how to be patient, thinking on your feet, different ways to problem solve. It also helped me develop skills in the office and how to support people with different disabilities. There are some people living at Suffolk Lodge now, who I can help more because of my new knowledge about different conditions.”
Having broadened her knowledge and skills Paige took up a new challenge and applied for a senior role. Paige adds
“I really like supporting people living with dementia, so I came back to Suffolk Lodge when a role was available.”
“I’ve been a senior for a year now and I love it, it's challenging but I enjoy it and have a good team behind me. I feel like I’m making a difference. If there's an emergency or if a resident is poorly you have to make decisions. You have to take responsibility. I have also been allocated as the medication lead, so I am responsible for all the medication, ordering, counting and reviews.
I’ve had lots of training to help me develop in my role. I completed the supervision training, which was helpful to work out what it means and what I must do as a senior.”
With an ambition to move into a deputy manager role in the future Paige plans to utilise the development opportunities at Optalis.
“I’m about to start my NVQ level 3. I am looking to progress my training though Optalis.”
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Growth and career progression at Optalis
Choosing a career is more than just climbing the corporate ladder; it's about finding purpose, personal growth, and making a meaningful impact. We spoke to Minza Matondo, who has recently taken on her new senior role as Lead Care Worker at Suffolk Lodge, about her journey and how Optalis has supported her growth and progression.
Minza began her career at Suffolk Lodge over 12 years ago while pursuing her studies. Starting as a part-time care worker, she quickly discovered the rewards and fulfilment that working in care brings. Minza explained
"I worked part time during my studies. I enjoy working with the residents, supporting and engaging them. It makes you feel like you are doing something special."
The positive impact she made on the lives of residents encouraged her to pursue a career in care. Upon completing her university degree, Minza applied for a full-time position.
Over the years Minza has continued to develop her skills and knowledge, she has pursued additional qualifications, including her NVQ Level 2 in Care and Support. Minza explains how she has been able to progress and build her career. Saying,
"I wanted to progress in care, as I see care being my career now. My manager is very supportive and encouraged me to try acting up to see if I enjoyed the role. I started the role in Jan 2023 and then took the role permanently in March 2023. I now supervise five of our team members. I also deal with a lot of the paperwork and admin tasks for the residents, such as speaking to the GP and other professionals. The is a lot of difference between the roles, with a lot more responsibility but I enjoy the challenge."
"Optalis are supporting me to continue to develop my skills, I have been allocated to attend several courses including supervision, higher level fire training and managerial Positive Behaviour Support training. While Minza is content in her current role, she recognises that Optalis offers a wealth of opportunities for career progression. With a range of services available within the organisation, she knows that when she is ready, she can explore new avenues and continue to grow professionally.
Caroline joined Optalis over eight years ago, she currently works in our Extra Care service in Wokingham. The service has 19 flats, with some residents who receive care support packages. We spoke to Caroline about her role as a support worker.
Caroline explained that she usually works either a 7:00am to 2:30pm shift or a 2:30 to 9pm. Caroline described her morning shift to us so that we could understand what her role involved.
“I start the day with the team on shift, we get a handover from the night staff and discuss anything that needs to be done that day. I also read the comms book to update myself.
We are given a call list and go and do the calls. Working in a fixed location means that I know everyone’s needs across the service and can support any of the calls. This might include personal care, assisting with medication, laundry, supporting a person to get ready to go to an appointment.
We also do welfare checks for the resident’s who do not receive a care support package, where we check in on them during the day to make sure they are ok.
The calls we are given are based around the care needs of each person, we have to flex and adapt depending on the person’s needs that day. We are usually allocated six people a shift, and two to three of those people we support with another carer on a double up call. The team work well together and we can always call on each other if needed. By 10:30am everyone’s morning routine is generally done and I can take a short break.
At around 11am, we support the residents with their morning routine, from assisting with toileting, to helping people to choose and prepare lunch. Some people need a bit of support to use the microwave and we have some people who need support to eat and drink their meals. It is really varied and each call is different.
After lunch we do a bit of house work and domestic calls before heading back to the office to do handover, write the care notes and record anything in the handover book, and then it’s time to head home.”
“It’s a great team, everyone’s really supportive. You learn a lot and grow as a person. There is a good support network if you want to train and progress but there is no pressure to.”
Mandy started out working for Optalis Day Services and was redeployed to the Short Term Support and Reablement Team (STS&R) during the pandemic. She has really taken to the role of Reablement Assistant, so much so, that she recently took up a permanent position within the team. She talked to us about her experiences so far, and why the role appeals to her:
Mandy explains: "I enjoy the interaction I have with our customers. I am going into people’s homes, often they are unwell and I may be the only person they see all day. They are happy to see me. I will work with a customer for a short period of time, around 4-6 weeks, and in that time you really start to see a positive difference."
What does a typical day look like?
I work shift work, an early shift is 7am-3pm and late shift is 3pm- 11pm. Each shift, I am given a schedule of care calls which I work my way through. The day is spilt into 4 blocks of ‘calls’
- Morning Calls, 7am-11am
- Lunch Calls, 12pm-3pm
- Tea Calls, 3pm-6pm
- Evening Calls, 6pm -11pm
The number of calls a customer has over the course of the day, depends on what they need. We would support people with a range of daily living tasks, including personal care, getting dressed, meal preparation and other tasks around the home. The level of support the person receives also depends on what they need, for example, we may make a meal for the customer or supervise them preparing their own meal.
Everyone is so helpful, supportive and easy to talk to. I did not have experience of working in this way before, so started out shadowing more experienced colleagues. They took the lead and I was able to follow and learn along the way. Now I’m on my own I know I can call on the team for support at any time.
