Publication Scheme
Transparency and Our Publication Scheme
We are committed to being open and transparent with our customers on the important things - who we are, what we do and how money is spent; to make information available to the public as part of our normal business activities. The information covers where this information is held by us.
Below you will find data that we have gathered following guidance from Central Government. The data is available through the website unless otherwise stated. Some data has not been included if it refers to specific individuals, as all the information that we publish must comply with the Data Protection Regulations.
Who do we work with?
We work with services throughout the boroughs of Windsor, Maidenhead and Wokingham and beyond. The publication schemes for both these boroughs can be found by clicking on the following links: The Royal Borough of Windsor and Maidenhead and Wokingham Borough Council
Contact details
The contact details for our head office are available in the Contact Us section of this site.
A copy of our annual report and financial statement can be accessed via Companies' House
Income and Expenditure can be found within Companies House.
Salary ranges are included in our Annual report and accounts.
Financial audit reports - The auditors write an audit report that is included within the annual accounts.
Pay and grading structure (this is senior staff with a basic annual salary of at least £58,200, any less staff’s pay should be identified by salary range) Directors remuneration is shown within the accounts.
Procurement and tender procedures and reports - We currently don’t have any.
Our website contains details of our continuous development, corporate strategy and priorities.
Our vision mission and values are detailed within our approach:
- Customer Service
- Respect
- Transparency and Integrity
- Communication
- Continuous Development
- Enjoyable and Rewarding
We place emphasis on the satisfaction of our customers and colleagues that creates an environment which offers the opportunity for personal and professional growth.
Corporate Plan/Strategy and Annual Report
Please refer to our Annual Report at Companies' House
Our strategic plan
is in line with our local authority partner plans, and the elements covering social care.
Performance and statistics
The Care Quality Commission (CQC) is responsible for evaluating and rating the quality of care within every care provider across England. Internally, Optalis have a robust framework in which to monitor, audit and review our levels of compliance and quality across all of our services and practices to ensure and assure safe levels of care.
Optalis' regulated services provide care and support to adults, including those with mental health needs, dementia, elderly persons and other health, physical or neurological conditions. The regulators, the Care Quality Commission (CQC), inspect these services.
Optalis CQC regulated Services:
- 9 Allenby Road Respite
- Loddon Court
- Independent Living Service (Maidenhead)
- Independent Living Service (Windsor, Ascot and Maidenhead)
- Extra Care Berkshire
- Lady Elizabeth House Extra Care Service
- 5 Winston Court
- 16 Homeside Close
- Supporting People Service (START and Independent Living Service (Wokingham))
- STS&R
- Suffolk Lodge
- Bluebell House
To see the CQC inspection ratings please visit the services page.
Our policies and procedures are underpinned by and developed in line with national, regulatory and legislative guidance; enabling best practice, ensuring the care and safety of our customers and staff alike:
Our Service Model and Framework.
If you have any queries about current policies regarding HR please contact the HR team at Trinity Court on 0118 977 8600.
Soon this page will have the core current policies added to it.
Data Governance Policies:
The company's immediate ‘parent’ is Optalis Holdings Limited, incorporated in England and Wales. This cohort is made up of the shareholder partners; Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead Council.
The Leadership teams within each provide both steer and collaboration in ensuring Optalis can maintain its duty of care, safe services and financial stability.
Board Papers and minutes can be accessed via Companies' House
The Company maintains policies on information security, retention of records, disposal and archiving of documents and data protection.
This is our current "Records and Retention Policy"
For a copy of our Record of Processing Activities (ROPA) please contact us.
Information held in registers required by law and other lists and registers
For this information please refer to the Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead websites.
Optalis provide adult social care across Wokingham, Windsor and Maidenhead. For further details on our CQC Registered Services and other services please refer to the Care and Support Services section of the website.
- For information on how to give us compliments or complain about our services please call: 0118 977 8600
- Email: complaintsandcompliments@optalis.org
News and press releases: For our latest news please follow us on our social media pages, links can be found at the bottom of our site's page.
Optalis must comply with the Freedom of Information Act because from 1st September 2013 the definition of public authorities was extended to include companies wholly owned by councils.
Please refer to our Freedom of information page for more details.
Please note that a request for personal information on yourself is regulated by the Data Protection Act 2018; for this, you will need to make a Subject Access Request. This can be done by a verbal request, phone, letter or email.
For more information please contact our Data Subject Access Request Team
The Environmental Information Regulations 2004 give the public similar rights to those in the Freedom of Information Act 2000 when requesting environmental information. To make a request please contact the Royal Borough of Windsor and Maidenhead.
